Frequently Asked Questions
We understand that a trip to the Pet ER can be filled with emotions and uncertainty. In addition to be concerned about your pet, there is anxiety with having to go to a new place and not knowing what to expect. To help with this, here are some common questions we receive from concerned pet parents.
How Long Will I have To Wait?
The number of patients that we see can vary greatly from minute to minute. In most cases, patients are seen on a first come first serve basis. However, the most CRITICAL patients are seen and treated first. This may result in an extended wait time for less critical patients. If this happens, we hope that you will be understanding. If your pet was in critical condition, you would be given the same consideration. We will do our best to treat your pet as soon as possible.
How Long Will It Take For My Pet To Be Treated?
This will vary depending on what your pet is needing. Every patient will receive a full Physical Exam to assess their condition and problem. Most pets will require some diagnostics. Although we are able to perform most diagnostics in our office, the nurses have to get the needed samples, run the necessary tests, and the Doctor review the test results, and discuss the findings with you. Some patients may require more testing than others and some clients may require more time to decide which treatment they would like performed. We strive to take the best possible care of all our patients, and we will do our best to perform all diagnostics as quickly as possible to provide you answers to what is going on with your pet.
How Much Will My Pet's Care Cost?
The cost of treating your pet can vary greatly depending on the severity of your pet's illness or injury. The Doctors will attempt to provide you with the most accurate estimate possible. Please keep in mind that a pet's condition can change quite suddenly and unexpectedly, requiring additional diagnostics &/ or treatments. Payments will be requied the night of services, and deposits will be required if your pet is being hospitalized.
Do You Offer Billing?
We do not offer billing through our office, but we do accept Care Credit. Care Credit can be applied for online at and they will give you an approval amount and account number that you can use immediately.
Why Are You More Expensive Than My Regular Veterinarian?
Many owners are discouraged at the cost of veterinary care, and emergency care is no exception. Emergency services are generally more costly than general healthcare services. Lab services are performed on-site requiring lab supplies to be on hand, the inventory of medications is wide and varied to address a variety of critical situations, and there are some medications and equipment that we must have available for critical patients that your regular veterinarian may not require. We also require a highly trained staff that is willing to work our hours, and they must be compensated appropriately. In order for us to remain available and provide your pet the best available care, we must charge a fair and equal charge for our services.
What Happens If My Pet Is Hospitalized?
All hospitalized pets are monitored during their stay and there is a Doctor on site at all times. Discharge time for hospitalized patients is 7:00-7:30 AM the morning following hospitalization. Your records and any X-rays or samples will be sent with you for your regular veterinarian. Your veterinarian is accustomed to receiving transfer patients from us and will find the information they need in the medical record that we send. If you pet requires continued care, we expect you to go directly to your regular veterinarian once you leave us. If your pet does not require continued care, we will expect you to see them within a few days for a recheck.
How Can I Check On My Hospitalized Pet?
You may call to check on your hospitalized pet anytime while they are in our facility. If any serious changes occur in your pet's condition, the Doctor will notify you, so it is important that we have correct contact information to reach you at all times. If you would like to visit your pet, please call first. Since we are an emergency hospital, you may be required to wait in the lobby before visiting while we attend to critical patients.